Upgrading ACL Analytics (perpetual license)

The following procedure outlines the steps for upgrading ACL Analytics from version 10.0.2, 10.0.1, or 10.0 to 10.5.1 if you have a perpetual license and a serial number. To upgrade ACL Analytics if you have a subscription license, see Upgrading ACL Analytics (subscription license).

If you have version 10.5.0 of ACL Analytics installed, see Upgrading ACL Analytics (minor upgrade). If you do not have a previous version of ACL Analytics installed, or if you have ACL Desktop 9.3 or earlier installed, see Installing ACL Analytics.

To upgrade ACL Analytics (perpetual license):

  1. Close all other Windows applications.
  2. Double-click the ACL Analytics installation package: ACLAnalytics105_Desktop_<edition>.exe

    The <edition> identifier indicates whether the executable file contains the non-Unicode or Unicode edition of ACL Analytics. Ensure that the edition you download and install is the correct edition for your organization.


    You cannot use the ACL Analytics installer to upgrade non-Unicode ACL to Unicode ACL, or vice versa. To change editions of ACL at the same time as you upgrade versions requires that you first uninstall the existing installation of ACL, and then perform a fresh installation of the new version.

  3. If a security warning dialog box is displayed, verify the information listed, and click Run.
  4. Select the language you want to use for your installation of ACL Analytics and click OK.
  5. In the Setup Extraction Location page, specify the folder where the installation files will be extracted, and click Extract.

    You can click Browse to select a folder, or accept the default location (C:\Program Files\ACL Software\Installers\ACLAnalytics105_Desktop_<edition>).

    On computers running 64-bit operating systems the default program folder used by ACL Analytics is C:\Program Files (x86)\

    The setup files are extracted to the destination folder you specified. After the files are extracted the setup wizard starts automatically. If the setup wizard fails to start automatically for any reason, you can use Windows Explorer to navigate to the folder where the setup files were extracted and double-click setup.exe.

  6. If the Overwrite Protection dialog box appears, click Yes to All.
  7. If you are prompted to install prerequisites, click Install. After the prerequisites are installed, the ACL Analytics installer automatically proceeds.
  8. Click Yes in the dialog box confirming the upgrade.
  9. If a notification appears stating that the serial number of your existing ACL installation cannot be verified, ensure that you are connected to the Internet, and that no required ports are blocked (8080, 443, 80), and do one of the following:
    • Click Yes if you have an updated serial number you intend to use, or if you want to manually activate ACL.

      You should also click Yes if you have re-established an Internet connection, or unblocked a port.

    • Click No if you need to acquire a serial number before proceeding with the upgrade.

  10. In the Welcome page, click Next.
  11. In the License Agreement page, select I accept the terms in the license agreement and click Next.
  12. If the Destination Folder page appears, skip to step 17. ACL Analytics has been successfully activated using the serial number from a previously installed version.
  13. If the License Information page appears, complete the following steps:
    1. Enter your User Name, Organization, and a valid Serial Number if you have one.

      The setup wizard prefills the Serial Number field with the existing serial number, which may or may not be valid. If you do not have a valid serial number and you intend to manually activate ACL, do not delete or alter an invalid serial number.

    2. Click Next.

      If you entered a new serial number and a notification appears stating the serial number is invalid, click Retry and double-check that you entered the serial number correctly.

    3. In the Information for ACL Licensing Server page, verify the information listed and click Next to activate ACL Analytics.

      Activation may take a few moments. If activation is successful and the Destination Folder page appears, skip to step 17.

  14. If automated activation of ACL Analytics is unsuccessful and the Manual Activation page appears, review the information on the page, which includes the reason automated activation was unsuccessful.

    You need to obtain an activation key and manually activate ACL Analytics. Based on the information at the top of the Manual Activation page, do one of the following:

    • To obtain an activation key using ACL’s self-serve web page, click ACL Analytics Activation Key Generator.

      A web page on the ACL Support Center opens with instructions for how to obtain an activation key.

    • To contact ACL Support Services for an activation key, click Export Activation Information.

      The activation information is saved to a text file on your desktop (ACLActivation.txt), and is also copied into an email to ACL Support Services (requires Microsoft Outlook). ACL needs the activation information in order to issue you an activation key. If you do not have Microsoft Outlook installed, you can attach the text file to an email in another email client.

  15. If you clicked ACL Analytics Activation Key Generator, do the following:
    1. Follow the instructions on the web page that appears.
    2. Once you have obtained an activation key, enter it in the Activation Key field and click Next.
  16. If you clicked Export Activation Information, do the following:
    1. Review and send the email to support@acl.com.
    2. Once ACL has sent you the activation key, enter it in the Activation Key field and click Next.

      If you cancel the installation while you are waiting to receive the required activation key from ACL, you will need to start the installation again and enter the activation key when you are prompted for it in the Manual Activation page.

  17. In the Destination Folder page, specify the locations where the ACL Analytics application files and the ACL Analytics sample data files will be installed. If necessary, click Change to modify either, or both, of the default locations and then click Next.

    The location where you install the sample data files becomes the default ACL Analytics working directory.

  18. In the Ready to Install the Program page, click Install.
  19. When the upgrade process is complete, click Finish.

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