Analytics Exchange Service logs
Use the Analytics Exchange Service logs to troubleshoot errors or check the status of the application.
AX Server logs
The <ax_dir> value in the “Default location” column is the location where AX Server or AX Engine Node is installed.
Some of the log files are only present on the AX Server. The default location for <ax_dir> is C:\ACL\App.
| Log file name | Default location | Description |
|---|---|---|
| AXArchiveRestore.log | <ax_dir>\TomCat\logs | Records information specific to AX Server archive and restore operations. You can configure the settings for this log in the axCore-log4j2.xml file in the TomCat\conf folder. |
| axAccessLog.log | <ax_dir>\TomCat\logs | Records all instances of users viewing data in any table, or downloading any data file, using AX Client, AX Web Client, or the Add-In for Excel. |
| axCore.log | <ax_dir>\TomCat\logs | Records errors and information specific to AX Server. You can configure the settings for this log file in the axCore-log4j2.xml file in the TomCat\conf folder. |
| axGateway.log |
<ax_dir>\TomCat\logs (AX Server only) |
Records errors and information specific to Add-In for Excel. You can configure the settings for this log file in the axGateway-log4j2.xml file in the TomCat\conf folder. |
| axWebclient.log |
<ax_dir>\TomCat\logs (AX Server only) |
Records errors and information specific to AX Web Client. You can configure the settings for this log file in the axWebclient-log4j2.xml file in the TomCat\conf folder. |
| cas.log |
<ax_dir>\TomCat\logs (AX Server only) |
Records errors and information from the ACL GRC Analytics Exchange authentication service. You can configure settings for this log file in the cas-log4j2.xml file in the TomCat\conf folder. |
AX Client logs
You can troubleshoot errors encountered by individual users by checking the log file for AX Client on their computer.
The log file is stored in the \workspace\.metadata directory of the AX Client installation.
The log file records all application errors encountered while AX Client is running.
Database change log
In the AX Server database:
- the user responsible for each change to a database table is recorded in the Table_Change_Log table
- any create, update, or delete action taken against an audit
item is recorded in the changelog table Tip:
Join the changelog table to the changetypes table on changelog.changetype = changetypes.id to get the change type for a given record.