Update AX Server to ACL Analytics 13.0.3
Update AX Server's analytic engine to remain compatible with the latest updates in ACL Analytics 13.0.3. You must run the update on AX Server and any instances of AX Engine Node.
Note
This procedure updates the version of the AX Connector and the AX Engine components, and installs additional required prerequisites if they are not present on the server.
Download the patch installer
You need to download the patch installer ACLAX1300UpdateToACLAnalytics1303.exe.
Note
The installer download page provides the latest version of ACL GRC Analytics Exchange. If you require an installer for a previous version, you must contact ACL Support Services for a copy of the installer for that version
- Sign in to Launchpad (www.accounts.highbond.com) and click Analytics Exchange.
An email with sign in instructions is sent from notifications@highbond.com to your company's ACL account administrator. If you are unable to sign in to your Launchpad account, contact your company’s ACL account administrator or ACL Support Services for assistance.
- From the Select software package to download list, select the installer you want
to download.
Note
Ensure that you download the correct edition (non-Unicode or Unicode) as all installed applications must use the same edition.
- Click Download <Version> and save the installer to the computer that you plan to install the application on.
Run the update
Note
If you are performing the upgrade during working hours, notify AX Client and AX Web Client users in advance to log out. Once you stop the AX Server services, no one can access AX Server.
In AX Client, check to make sure no analytics are currently running, queued, or scheduled to run shortly. If your planned upgrade conflicts with the running of analytics, perform the upgrade at a different time, or reschedule queued or scheduled analytics as required.
- On the AX Server or AX Engine Node machine, stop the AX Server services
in the following order:
- AX Connector
Analytics Exchange Service
Although Windows may indicate within a few seconds that the Analytics Exchange Service is stopped (or started), the TomEE application server may take approximately a minute to actually stop (or start), depending on the speed of your server hardware.
- Analytics Exchange Database
If you do not stop the services in the correct order, problems can occur with the functioning of AX Server.
- Double-click ACLAX1300UpdateToACLAnalytics1303.exe, select the appropriate language for your installation,
and click OK.
If a security warning dialog box appears, verify the information listed, and click Yes.
- If you are prompted to install prerequisites, click Install.
Read the information that appears in the warning dialog box and make sure you have complied with it before clicking OK to proceed.
- The Welcome page, click Next.
The Welcome page displays the current version of AX Engine (ACLScript.exe).
- In the Ready to Install the Program page,
click Install and when the installation is complete, click Finish.
If the setup wizard automatically starts the Analytics Exchange Connector service, then you must stop the Analytics Exchange Connector service before continuing.
- Start the AX Server services
in the following order:
- Analytics Exchange Database
Analytics Exchange Service
Although Windows may indicate within a few seconds that the Analytics Exchange Service is stopped (or started), the TomEE application server may take approximately a minute to actually stop (or start), depending on the speed of your server hardware.
- AX Connector
If you do not start the services in the correct order, problems can occur with the functioning of AX Server.