Deactivate AX Server
You can deactivate your server from the AX Server Configuration web application. You must deactivate and then reactivate your server when renewing your subscription.
Steps
Note
Although you can deactivate the server, you must contact ACL Support Services to have the server removed from the list of active AX Server installations displayed in Launchpad.
- Sign in to the AX Server Configuration web application and locate the Activation panel.
- Click Select Org.
- From the Organizations drop-down list, select the organization to which the server belongs and click Deactivate Server.
Troubleshooting
If the ACL GRC user account that originally activated AX Server has been removed from Launchpad, the deactivation fails. When this happens, you must remove the activation record from the database and reactivate your server instance using an existing ACL GRC account.
For help manually deactivating the server in the database, contact ACL Support.