Update AX Server to Analytics 14.1.2

Update AX Server's analytic engine to remain compatible with the latest updates in Analytics 14.1.2. You must run the update on AX Server and any instances of AX Engine Node.

Note

This procedure updates the version of the AX Connector and the AX Engine components, and installs additional required prerequisites if they are not present on the server.

Download the patch installer

You need to download the patch installer ACLAX1410UpdateToACLAnalytics1412.exe.

Note

The installer download page provides the latest version of Analytics Exchange. If you require an installer for a previous version, you must contact Support for a copy of the installer for that version.

  1. Sign in to Launchpad (www.highbond.com).

    Your company's System Admin should have already received sign-in information from notifications@highbond.com. If you are unable to sign in to your Launchpad account, contact your company’s System Admin or Support for assistance.

  2. Under Resources, click Downloads.
  3. In the top menu, click Analytics Exchange.
  4. From the Select software package to download list, select the installer you want to download.

    Note

    Ensure that you download the correct edition (non-Unicode or Unicode) as all installed applications must use the same edition.

  5. Click Download Version <version_number> and save the installer to the computer where you will install the application.

Run the update

Note

If you are performing the update during working hours, notify AX Client and AX Web Client users in advance to log out. Once you stop the AX Server services, no one can access AX Server.

In AX Client, check to make sure no analytics are currently running, queued, or scheduled to run shortly. If your planned update conflicts with the running of analytics, perform the update at a different time, or reschedule queued or scheduled analytics as required.

  1. On the AX Server or AX Engine Node machine, stop the AX Server services in the following order:
    1. AX Connector

    2. ACL Analytics Exchange Service

      Although Windows may indicate within a few seconds that the ACL Analytics Exchange Service is stopped (or started), the TomEE application server may take approximately a minute to actually stop (or start), depending on the speed of your server hardware.

    3. Analytics Exchange Database

    If you do not stop the services in the correct order, problems can occur with the functioning of AX Server.

  2. Double-click ACLAX1410UpdateToACLAnalytics1412.exe, select the appropriate language for your installation, and click OK.

    If a security warning dialog box appears, verify the information listed, and click Yes.

  3. If you are prompted to install prerequisites, click Install.

    Read the information that appears in the warning dialog box and make sure you have complied with it before clicking OK to proceed.

  4. The Welcome page, click Next.

    The Welcome page displays the current version of AX Engine (ACLScript.exe).

  5. In the Ready to Install the Program page, click Install and when the installation is complete, click Finish.

    If the setup wizard automatically starts the Analytics Exchange Connector service, then you must stop the Analytics Exchange Connector service before continuing.

  6. Start the AX Server services in the following order:
    1. Analytics Exchange Database

    2. ACL Analytics Exchange Service

      Although Windows may indicate within a few seconds that the ACL Analytics Exchange Service is stopped (or started), the TomEE application server may take approximately a minute to actually stop (or start), depending on the speed of your server hardware.

    3. AX Connector

    If you do not start the services in the correct order, problems can occur with the functioning of AX Server.

Top

Analytics Exchange 14.1 Server Admin Guide