Verify that AX Server is running
Verify AX Server is running by checking the service log, services, and the Tomcat Web Application Manager.
Check the ACL Analytics Exchange Service log
To check that the ACL Analytics Exchange Service is running, in the TomCat/logs sub-directory of AX Server, open the TomEE.date.log file and review the log entries.
A new log file is created each time the service is started/restarted or when the file exceeds the maximum file size.
Check the AX Server services
The status of each AX Server Windows service should be “Started” or “Running”. If you have installed AX Server components on more than one server, make sure to check the services on all servers.
- On the server where the services are running, navigate to the Windows Control Panel, select Administrative Tools, and then open Services.
- In the Services window, check that
the following services are listed as “Started” or “Running” in the Status column:
- ACL Analytics Exchange Service: runs on AX Server and each instance of AX Engine Node
- Analytics Exchange Connector: runs only on AX Server
- Analytics Exchange Database <version
number>: runs on the server where PostgreSQL is
installed
This service may run on the same server as AX Server, or on a separate server. The service is present only if PostgreSQL is the database server for AX Server.
If any of the services have not started, you can try to start them by right-clicking the service and selecting Start. If the service still does not start, check the log file to determine the cause of the problem or contact Support.
Checking the AX Server applications
Check the deployment status of the AX Server applications from the Tomcat Web Application Manager.
- From a web browser, navigate to http://server_name/manager and log in to the Tomcat Web Application Manager.
Replace server_name with the hostname or IP address of the server hosting AX Server or the AX Engine Node instance.
Note
Your Tomcat Web Application Manager credentials are specified during the AX Server installation. If you cannot remember your credentials, reset them.
- Confirm that the following applications display the Running status as true on AX Server:
- Analytics Exchange (AX) Server <version number>
- AX Webclient <version number>
- AX System Admin <version number>
- AX Core Server <version number>
- AX Central Authentication System (CAS) <version number>
- AX Gateway Mapper <version number>
- AX Light Client <version number>
- Tomcat Host Manager Application
- Tomcat Manager Application
- AX Core REST Interface <version number>
- Apache TomEE
If any of the applications have not started, in the Commands column, click Start.
- Exit the Tomcat Web Application Manager.
