Connecting to ZenDesk

Concept Information

ACCESSDATA command

Zendesk is a multi-channel customer support platform. You can use the Zendesk data connector to import your organization's Zendesk data.

Note

The Zendesk data connector is provided by our data partner, CData. For information about any of the connection fields, refer to the documentation available at the CData website.

Before you start

To connect to Zendesk, you must gather the following information:

  • the Zendesk support URL
  • the credentials to authenticate to your Zendesk account
  • whether to use Zendesk incremental API
  • API token of the user authenticating to Zendesk

For help gathering the connection prerequisites, contact the ZenDesk administrator in your organization. If your administrator cannot help you, you or your administrator should contact ZenDesk Support.

Create a Zendesk connection

  1. From the Analytics main menu, select Import > Database and application.
  2. From the New Connections tab, in the ACL DSN Connectors (Bundled) section, select ZenDesk.

    Tip

    You can filter the list of available connectors by entering a search string in the Filter connections box. Connectors are listed alphabetically.

    The DSN Configuration dialog box appears.

  3. In the DSN Configuration dialog box, click Show Required.
  4. Provide values for the required fields, if any.
  5. Click Test Connection.

    Note

    When you click the Test Connection button, it validates whether the connection and authentication details provided are correct. If you click OK without clicking Test Connection, the connection details are saved without any validation and may not work later if the values provided are incorrect.

    The log-in page for ZenDesk appears.

  6. Provide the connection details and authenticate your log-in.

    When the connection is successful, a dialog box opens displaying a success message.

  7. Click OK in the dialog box that appears.

    The connection to ZenDesk is established successfully.

  8. In the DSN Configuration dialog box, click OK.

The connection for ZenDesk is saved to the Existing Connections tab. In the future, you can reconnect to ZenDesk from the saved connection.

Once the connection is established, the Data Access window opens to the Staging Area and you can begin importing data. For help importing data from ZenDesk, see Working with the Data Access window.

Rename the connection

When you create the ZenDesk data connector, you cannot provide a Connection name of your choice and the connection is saved to the Existing Connections tab with the same name as your data source. If you want to rename it, navigate to the Existing Connections tab, expand the ACL Connectors (DSN) section, click the ellipsis icon corresponding to ZenDesk and select Rename connection.