Creating and managing custom groups

By creating a custom group you can hold ongoing discussion with a specific group of people. Groups can be created, edited, removed and ownership changed. When you create a new group, you become the group’s Owner: a group admin role.

Only group Owners can edit, or delete the group, and assign ownership of the group to another member.
Any group member can mute or hide a group conversation or view attachments sent to the group conversation.

Create a custom group

Select the groups icon .

The Groups list opens.
Select the create group icon .

The New group panel opens.
Enter the name for the group in the Group name field.
In the To field enter the name of the contact you want to add and select their name from the results list.
To remove a contact, select the X next to their name.
Select Save.

Note

Your custom groups appear in your Groups list with a green icon.
Custom groups that you are a member of, but have not created, appear in your Groups list with a gray icon.
As creator of a group, you become the designated Owner (admin) of the group, however, you can assign this role to another member of the group.

Actions for group Owners

Edit a custom group

Go to the groups icon and select the group you want to edit.
Select the info icon .

The Details panel opens where you can edit the name, add, or remove members, change the group admin, or delete the group.

Edit the group name Go to the name field and enter the new name.
Add or remove members Select Add member to open a panel where you can enter the name of a new member and select them from the list. To remove a member, select the more options icon beside their name in the Members list and select Remove from group.

Note

When you remove a member from a group, they will no longer be able to see any group messages. However, any messages they sent before being removed will still be visible to remaining group members.

Delete a group

Go to the groups icon and select the group you want to edit.
Select the info icon .

The Details panel opens .
Select Delete group at the bottom of the panel.

The Delete group confirmation pop-up opens.
Select Delete.

The group and its messages will be deleted for you and all members.

Change a group owner

Go to the groups icon and select the group you want to edit.
Select the info icon .

The Details panel opens .
Go to the member's name and select the more options icon .

A menu opens.
Select Make group owner.

The Confirm change of owner pop-up opens.
Select Confirm change.

The member will become the Owner of the group, removing your admin access.

Actions for all group members

Go to the groups icon and select the group you want to edit.

Select the info icon .

The Details panel opens and the following options are available.

Menu option	Description
View attachments (O)	Access files shared with the group. The number in brackets indicates how many attachments there are to view.
Mute or Unmute conversation	Switch the toggle to Mute to stop receiving new message notifications. If not active contact your Administrator.
Members (0)	Lists the members of the group and the number in brackets indicates how many members there are. The group Owner will have (Owner) next to their name.
Leave group	Removes you from the group. You will no longer see messages or have access to the group information.
Hide conversation & group	Hides the group and conversations from your lists.