Sending messages

Use Messenger Web to communicate with members of your board or organization. You can start a new conversation, respond to an active conversation, or send notes or reminders to yourself.

Send a message

1. Go to Messenger Web and select the conversations icon .

   The Conversations panel opens displaying a list of all your conversations.

2. Select the new conversation icon .

3. Go to the With: input field and enter the name of the recipients by either typing their name or selecting from the list of contacts underneath.

   • To remove a recipient, select the X next to their name.

   Note

   Select your own name if you want to send a reminder or a note to yourself.

4. Select Next.

5. Select what function the Enter / Return key on your keyboard performs when messaging.

   If it’s your first time using Messenger Web, or if the platform has recently been updated, an Enter key setting dialog may appear. You can also configure this in Your profile > Settings.

   • Create a new line: Pressing the Enter key when messaging creates a new line in your message.

   • Send a message: Pressing the Enter key when messaging sends your message right away.

6. Enter the text for your message.

7. When you have finished, select the send icon or press your Enter key if you have selected that option.

   Your message is sent.

Respond to an existing conversation

1. In Messenger Web select the conversations icon .

   Your Conversations panel opens displaying a list of your conversations.

2. Select the conversation from the list.

   Note

   The conversations displayed in the list will depend on the option selected under Conversations.

   The options are Visible, Unread, Tagged, or Hidden.

3. Select the conversation you want to respond to and enter your message in the Enter field at the bottom of the message.

4. Select the send icon or press your Enter key if you have selected that option.

   Your message is sent.

Reply to a specific message

1. Go to the message you want to reply to.

2. As you hover over the message, a more options icon and reply icon appear.

3. Select the reply icon to open a message input field specific to that message.

4. Enter your message and select the send icon .

   Your reply will appear in the conversation thread, directly linked to the original message.

Message indicators and details

One tick indicates the message has been sent. A time-stamp appears when the message has been received.

Two ticks indicates a message has been read.