Authenticator app FAQ

An authenticator app is a mobile security app that you download on your phone or tablet. It generates a temporary security code that adds an extra layer of protection when signing in to your account using two-factor authentication (2FA).

Using an authenticator app helps to keep your sensitive board materials secure and ensures that Boards meets the highest industry standards for security.

What are some common authenticator apps?

You can download any authenticator app of your choice for signing in to Boards. Your organization may already be using a specific authenticator app, so you may want to first check with your administrator.

Some of the more common authenticator apps include:

• Google Authenticator

• Microsoft Authenticator

• Authy

• 1Password

• Okta

How do I use an authenticator app?

Download the authenticator app of your choice.

When signing in for the first time with the app and 2FA, you’ll be asked to scan or enter a registration code into the authenticator app. This code links the app to your Boards account. The app continuously generates a new 6-digit security code, typically every 30 seconds depending on the app. Each time you need to sign in to your account, you’ll use the unique 6-digit code that’s generated by the authenticator app.

Even if someone knows your password, they can't access your account without also having access to your phone and the authenticator app.

For more information on sign-in requirements and authentication, refer to Sign-in FAQ.