Subscription types and licenses

Each user license has a subscription type. Subscription types define which access permissions (roles and privileges) are available in different HighBond apps.

Assign a subscription type

Users that require permission to access to one or more HighBond apps must be assigned a subscription type. System Admins can temporarily prevent a user from accessing one or more apps by assigning or updating their subscription type. 

Note

To segregate responsibilities and prevent unauthorized access to sensitive data, System Admins cannot update their own subscription type. Another System Admin must do this for them. However, if your instance only has one System Admin, that System Admin can update their own subscription type.

  1. Sign in to Launchpad (www.highbond.com).
  2. If your company uses more than one organization in Launchpad, make sure the appropriate organization is active, or select the appropriate organization from the drop-down list.
  3. Select Options > Organization.

    If you do not see Organization as an option, the account you used to sign in does not have Admin privileges.

  4. Next to Ordered Subscription Types, click Users.
  5. Do one of the following:
    • Update a subscription type for a single user Under Subscription, select the appropriate subscription type for each user from the drop-down list.
    • Update a subscription type for multiple users Select the checkboxes next to the appropriate users, select # users selected - Bulk Actions > Change Roles & Subscriptions, change the subscription type for all users, and click Apply Changes.

Subscription types available

View the access available with each subscription type, including examples of professionals that may use each subscription type.

Note

All users that have been added to a HighBond instance have access to Launchpad. You do not need to be assigned a subscription type to have access to Launchpad.

Subscription type Access available Useful for...

Professional

  • Access to all apps within the product edition you are using
  • Access to Offline Projects (depending on product edition) and HighBond for iOS and Android if assigned the Professional Manager or Professional User role
  • a CAE, VP, Director, or Manager that needs to manage the information architecture in one or more apps.
  • an Auditor, Analyst, Regulator, or Contributor that needs to work in one or more apps.
  • an Auditor or Analyst that needs to conduct fieldwork in Projects.
  • an Auditor or Analyst that needs to design KPI reports around cycle times of management action plans.
  • an Audit Director that needs to perform a strategic risk assessment as a starting point for building out the annual audit plan in Strategy.

Oversight

Only the following roles are available in each app:

  • Strategy - Oversight Executive and Reviewer
  • Projects - Oversight Executive, Oversight Reviewer, Contributor Manager, Contributor Tester, and Contributor User
  • Mission Control - Oversight Executive, Oversight Reviewer, Contributor Manager, Contributor Tester, and Contributor User
  • ResultsOversight Executive and Oversight Reviewer
  • Robots Reviewer
  • Reports - Report Reader

  • an External Audit Consultant that needs to perform a quality assessment review of the work in Projects.
  • a Chief Compliance Officer that needs to report on compliance program status and observe controls work.
  • a member of an Audit committee being presented the strategic risk assessment in Strategy.

Contributor

Only the following roles are available in each app: 

  • Projects - Contributor Manager, Contributor Tester, and Contributor User
  • Mission Control - Contributor Manager, Contributor Tester, and Contributor User
  • Results Contributor User

  • a business process owner that needs to respond to client requests
  • a frontline manager that needs to test controls
  • a staff member that needs to review, document, and close results in Results.

Results Lite Professional

Full administrative access to Results

  • a Data Analytics Manager that needs to manage the information architecture in Results.
  • a Control Analyst that needs to upload data analysis results and process records in Results.

Results Lite Contributor

Limited Contributor User role access to Results

a staff member that needs to review, document, and close results in Results.

None

Access to Launchpad

  • an IT Manager that needs to manage users, but does not need to work in any apps.
  • a purchase cardholder that needs to respond to a questionnaire triggered suspicious transaction from Results.
  • a sales operations analyst that needs to report potentially fraudulent behavior anonymously in an Event Report in Results.
  • a Data Analytics analyst that uses Analytics and does not perform any fieldwork or results management.

Viewing subscription types and licenses

System Admins and Users can view the following license information for their organization or organizations:

  • The available HighBond apps that users can access
  • A count of the number of licenses that are available for users to activate (Total Licenses)
  • The number of licenses currently assigned (Total Assigned)
  • The available premium content that users can access
  • Subscription state
  • Subscription expiry date

System Admins can renew subscriptions for their organization in Community.

View license information

  1. Sign in to Launchpad (www.highbond.com).
  2. If your company uses more than one organization in Launchpad, make sure the appropriate organization is active, or select the appropriate organization from the drop-down list.
  3. Select Options > Organization.

    Result The subscription information is displayed on the organization page.

Renew subscriptions

  1. Sign in to Launchpad (www.highbond.com).
  2. If your company uses more than one organization in Launchpad, make sure the appropriate organization is active, or select the appropriate organization from the drop-down list.
  3. Select Options > Organization.
  4. Under Subscription Info, click Renew My Subscription.

    Result You are redirected to the renewals page in Community, where you can renew subscriptions for your organization.

Diligent on-premises software subscriptions

With the appropriate subscription type, you can access Diligent on-premises software (ACL for Windows, Analytics Exchange, or Direct Link).

The terms of your company’s software subscription dictate the maximum number of licenses that can be assigned at any one time.

Note

If you do not know which subscription type is needed to access Diligent on-premises software, reach out to your account representative.

ACL for Windows licenses

ACL for Windows licenses are automatically assigned when users activate ACL for Windows upon first use (by signing in to Launchpad).

Each license is assigned to a user. That user can activate ACL for Windows on multiple devices as long as the software is for their own use only. Using shared email accounts to activate licenses is prohibited, with Diligent keeping track of the activations made by users.

If two different users want to use the software, two separate licenses are required.

System Admins cannot manually assign licenses. They can, however, manually revoke licenses.

Releasing a license

There are three ways to release a license:

  • Uninstall the software from all computers on which it is installed under the license.

    Note

    If multiple users with separate licenses have activated ACL for Windows on the same computer, only one license is released, even if all copies of ACL for Windows are uninstalled from the computer. In this situation, a System Admin should manually revoke the additional license or licenses.

  • a System Admin can manually revoke the license.
  • a System Admin can remove a user from an organization, which releases any license assigned to the user’s computers or devices.

Note

A user’s license is not released when the user signs out of Launchpad through ACL for Windows (Sign Out and close). The ability to sign out, and to sign back in, allows users who belong to more than one HighBond organization to switch back and forth between organizations.

Revoking ACL for Windows licenses

System Admins can manually revoke an ACL for Windows license from an individual user at any time. Manual revocation may be required if a user is no longer an employee, or if an under-utilized license needs to be made available for another employee.

ACL for Windows licenses are tied to a user. Activations of that license are tied to a computer or device.

Steps

  1. Sign in to Launchpad (www.highbond.com).
  2. If your company uses more than one organization in Launchpad, make sure the appropriate organization is active, or select the appropriate organization from the drop-down list.
  3. Select Options > Activations.

    If you do not see the Activations option, the account you used to sign in does not have administrator privileges.

  4. Locate the user and the computer or device name (Hostname) for the license you want to revoke.
  5. Click Deactivate device.

    The license is released and the number of available licenses increases.

    Note

    If the user has installed the software on multiple computers under one license, you must click Deactivate device for each computer before the license is released.