Working with processes in Risk Manager

A process is a systematic series of steps undertaken to achieve a specific goal within an organization. Processes are designed to be efficient, helping an organization to streamline its operations and deliver consistent results.

Examples of processes may include operations management, quality assurance, and financial reporting. In the Risk Manager app, you can create these processes and link them to risks and controls.

Adding a process

Here is how you can add a process:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. Go to the Process tab and select + Add Process.

    The Add Process dialog box opens.

  3. In the Add Process panel, enter a name for your process.
  4. Add any other details necessary, and select one of the following:
    • Add Process to save the process and close the panel.
    • Save & Add New to save the process and add another one.

    After adding, your processes are created.

  5. (Optional) After creating the processes, select any process name to view the detailed process page and add more details.

Moving a process through different workflows

After creating a process, you can advance it through different workflow states based on your needs and requirements. Some workflow states may require some fields to be filled in, ensure to meet the criteria to advance the process.

Here is how you can move a process from Define to Planning state:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. Go to the Process tab, and select the name of the process you want to work with.

    The process page opens with the Details tab.

  3. Enter the information about the process, including the ID, description, owner .
  4. Select Save Changes.
  5. Select Plan in the top right.

    The workflow status changes to Planning.

Note

  • You can follow the same steps mentioned above to advance the process through the rest of the workflow states according to your needs.

  • Some workflow states may require some fields to be filled in, ensure to meet the criteria to advance the process.

Linking a process to other objects

A process can be linked to the risks and controls of your organization. It is important to capture this relationship for effective risk assessment and mitigation.

Here is how you can link a process to other objects:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. Go to the Process tab, and select the name of process you want to work with.

    The process page opens with the Details tab.

  3. Go to the Relationship tab and do the following:
    • To link a risk, select Link Risk.

      The Link Object dialog box opens.

      1. The Type and Relation fields are pre-selected.
      2. In Related to field, select the risk you want to link the process to, and select Link.

        The process is linked to the selected risk and shows up in the Relationships tab.

    • To link a control, select Link Control.

      The Link Object dialog box opens.

      1. The Type and Relation fields are pre-selected.
      2. In Related to field, select the control you want to link the process to, and select Link.

        The process is linked to the selected control and shows up in the Relationships tab.

Note

When you link the objects, a two-way link is created. For example, when you link your process to a risk, the linked risk is displayed in the Relationship tab of the process, and the process is displayed in the Relationship tab of the risk.

If the links are not working in both ways, contact Support for assistance.

Unlink a process from other objects

You can unlink relationship of a process from other objects.

Here is how you can unlink a process relationship:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. Go to the Process tab, and click on the name of process you want to work with.

    The process page opens with the Details tab.

  3. Go to the Relationship tab and select the unlink icon on the object that you want to remove the link from.

    The Unlink Object dialog box opens.

  4. Select Unlink.

    The process link is removed.

Associating a process with an organizational unit

Create a relationship between a process in Risk Manager and an organizational unit. Organizational units constitute the foundation of the enterprise, linking diverse organizational entities across different company segments. This hierarchy also stores departmental and business unit details. You can relate a process to multiple organizational units.

Here is how you can associate a process with an organizational unit:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. Under the Processestab, select the name of the process that you want to update.

    The process details page is displayed.

  3. Under the Details tab, in the Related Org Unit field, search select any of the preconfigured organizational units you want to relate the process to.

  4. Select Apply Selection.

  5. Select Save Changes.

    The process is updated. On the Risk Manager home page, under the Control tab, you can view the organizational unit associated with the specific risk under the Org Unit column.

Note

The organizational unit hierarchy is preconfigured by the system admins in your organization. For more information about the hierarchies in the organizational structure, contact your system admin. If you are a system admin, you can view the list of preconfigured organizational units in the platform settings (navigate to Platform Settings and select Org Structure). To learn more about Organizational Units, see Organizational Structure.

Deleting a process

Here is how you can delete a process:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. Go to the Process tab, and select the name of process you want to work with.

    The process page opens with the Details tab.

  3. In the top right, click More optionsand then Delete.
  4. In the confirmation dialog box, select Delete.

    The process is deleted.

Managing Process settings in Risk Manager

You can enable or disable the Process object in the Risk Manager app. You can also customize the name to be used for the Process object.

Enabling and disabling the Process object

When you turn it on

  • The Process tab appears on the Risk Manager home page.
  • You can view the processes created.
  • You can also view the relationships of the processes with risks and controls.

When you turn it off

  • The Process tab is removed from the Risk Manager home page.
  • You will no longer see the processes or the relationships of the processes with other objects.

Here is how you can turn on or turn off the Process object:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. On the left hand side, select the expand button to open the side panel.
  3. Select Settings and then select Global Settings.
  4. Select the toggle next to Process to enable or disable the object.

    Result The Process object is enabled or disabled based on your selection.

    Note

    When you turn off the toggle, the Process tab is removed from the Risk Manager home page, and you will no longer see the relationships of the process with other objects such as risks and controls.

Renaming the Process object

In the Risk Manager app, you can provide your own custom name for the Process object. This name will be used in the Process tab of the Risk Manager home page.

Here is how you can rename the Process object:

  1. From the Launchpad home page (www.highbond.com), select the Risk Manager app to open it.

    If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Risk Manager app. The Risk Manager home page opens.

  2. On the left hand side, select the expand button to open the side panel.
  3. Select Settings and then select Global Settings.
  4. Select Edit name next to Process.
  5. In the Edit object name dialog box, provide a new name and select Edit name.

    Result Process is renamed successfully.