Uninstalling an on-premise Robots Agent

You can uninstall the Robots Agent from the server where it is located. If your organization uses a single Robots Agent, scheduled tasks in ACL robots stop running after the Robots Agent is uninstalled.

Note

The information in this topic applies only to organizations that use an on-premise Robots Agent to run ACL scripts in ACL robots.

Individuals and organizations with ACL Robotics Professional Edition do not have an on-premise Robots Agent. Python/HCL scripts that run in HighBond robots or Workflow robots do not use the Robots Agent.

General information

Uninstalling the Robots Agent removes the entire application directory. The default location is C:\Program Files (x86)\ACL Software\Robots Agent\

Uninstalling has no effect on the data folder on the server containing existing task data and application logs. If you reinstall a Robots Agent, it can continue to use the same data folder. The default location for the data folder is C:\acl\robots

You must have local Administrator permissions on the Windows server to complete the uninstallation process.

Important

Save a backup copy of the Robots Agent registration keyfile before running the uninstallation process. The keyfile is located in the installation_directory\agent folder by default.

This uninstallation process requires a restart of the server. Save any work and close all other programs before beginning the process.

Uninstall the Robots Agent

  1. Open the Windows Control Panel and click Uninstall a program.
  2. From the list of programs, select Robots Agent and click Uninstall.
  3. Click Yes in the confirmation dialog box and the security dialog box.

    The process runs and uninstalls the Robots Agent. The uninstallation may take two to three minutes.

  4. In the restart dialog box, click Yes to restart the server and complete the process.

Remove the uninstalled Robots Agent from the Agent management screen in Robots

After you have uninstalled a Robots Agent from your server, you must manually remove the entry for the agent from the Agent management screen in Robots.

  1. Sign in to Diligent One (www.highbond.com).
  2. From the Launchpad home page, under Audit & Analytics, select the Robots app.
  3. In the upper-right corner of the dashboard, click Settings.
  4. In the left-hand pane, make sure Agent management is selected.

    Under On-premise agents, you should see an entry for the agent that you just uninstalled, with an Offline status.

  5. Click the remove option for the agent that you just uninstalled.

    The agent is removed from the Agent management screen.