Preparing for API activation

Perform the following to prepare for APIClosed Application Programming Interface (API) is the developer interface for the platform. Use the API to develop your own applications. activation.

  1. Contact your Customer Success Manager to have a contract or Statement of Work put in place before proceeding.
  2. Provide the following information to your Customer Success Manager.

     

Criteria for IP addresses

Ensure your IP address meets the following criteria. If you receive an "Invalid IP address" message when connecting, your IP address probably violates one or more criteria.

  • The IP address is a static IP address that does not change.
  • The IP address must be internet-facing (a public IP address). For example, if you work from home, the IP address is the one your Internet Service Provider (ISP) gives to your router.
  • The IP address is not a private/internal IP address (such as 10.x.x.x).
  • You are not connecting via a VPN then sending the IP from the VPN.
  • You are not using an IPV6 IP address. Generally, you will need an IPV4 address. To check your IP address:
    1. Open a web browser.
    2. In the search bar, type in What's my IP? then click on a link to display your IP address.
    3. You will see an IPV 4 and IPV6. Use IPV4. You cannot use IPV6.

If you work in an office, your IT Department may be able to assign you a static IP address or a DHCP server MAC address.