Getting Support

Diligent Support is available.

Access Diligent Connect

  1. Go to https://www.highbond.com and sign in.
  2. Go to https://connect.diligent.com/.
  3. If you are prompted, choose the appropriate sign-in option and sign in.

Once you are signed in, you can create and manage support tickets.

Create a support ticket

Once you are signed in to Diligent Connect, create a support ticket for a new issue.

  1. Open the case submission page.
  2. Fill out the formClosed A form is a questionnaire to gather information.. Be as descriptive as you can so our Support team can resolve your issue as fast as possible.
  3. Click Submit.

Once your ticket is created, you are taken to that ticket so you can review it. Someone from Support will review it shortly and contact you for next steps.

Find and manage your support tickets

Once you are signed in to Diligent Connect, to update or delete existing support tickets, open the cases page. From this screen, you can access all your tickets, sort them, and filter them.

Note:

You can only see tickets that belong to you.

Other ways to get support

If you are not able to create a ticket, phone us for help.