You can securely share documents with individuals or groups using Messenger iOS. You can send an attachment either from the app where the attachment is located, or by adding it from the message.

  • Attach files has been enabled. Check your Diligent Messenger settings and contact your Diligent Support team if it needs to be enabled.

  • The attachment is in one of the following formats:

    • Microsoft Word (.doc, .dot, .docx, .docm, .dotx, .dotm, .rtf)

    • Microsoft Excel (.xls, .xlt, .xlsx, .xlsm, .xltx, .xltm, .xlsb)

    • Microsoft PowerPoint (.ppt, .pot, .pps, .pptx, .pptm, .potx, .potm, ppsx, .ppsm)

    • Adobe PDF documents (.pdf)

    • Image files

  • The file size does not exceed the limit set by your administrator.

  • The app is not locked while the attachment is being sent. This may cancel the transfer.

  1. In the app that contains the file you want to attach, open the file and select the relevant share option.

    Note

    If the document you want to send is saved in your iOS Files app, you can attach it by selecting the paper clip icon that appears to the left of the Type a Message here field in the conversation screen, then choose Document to access the Files app.

  2. Select Share File via..., if the option appears.

  3. Select Open in....

  4. Select the Copy to messenger icon.

    If you don't see Diligent Messenger in the list, you may have to select the More icon first. Diligent Messenger should appear as an option in the next menu.

  5. Messenger iOS opens, with an attachment icon above the Type a message here field.

    1. To remove an attachment, select the X.

  6. In the With: field, add your intended recipients.

    Note

    If a conversation is open when an attachment is added, it will be added to that conversation.

  7. (Optional) Enter a message to be sent with your attachment.

    To attach additional documents, repeat steps 1 through 3. Any combination of documents and photos can be attached to a message.

  8. After you have added your attachments, select the send icon .

    The attachment will appear in the conversation thread.

  9. To view attachments you've sent, select the attachment in your conversation thread. You can also export these attachments again. For more information, go to Viewing and exporting attachments.