Recovering your password or username
You can reset your password or get a reminder of your username using self-service recovery. If you need to find your site name first, visit the Finding your site name page. This article explains how to reset your password and recover your username.
Note
To reset your password or recover your username through this method, you will need to have a valid email address on file and to have answered all your Security Questions.
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Select Forgot your username or password? on the sign in screen of Diligent Boards.
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Enter your email address, then select "Continue."
Go to either Resetting your password or Recovering your username.
Resetting your password
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To reset your password, select the radio button next to Reset my password, then select "Continue." A unique alphanumeric security code will be sent to the email address you entered.
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Enter the security code, then select "Continue."
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You may be prompted to answer one or more of your security questions. Respond to all of the questions and select "Continue".
Note
Your security question responses are not case sensitive, but otherwise must be typed exactly as they were when created. This includes any hyphens or spaces between words.
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You will be prompted to create and confirm a new password. After successfully creating the new password, select Create new password, then select "Continue to sign in" to proceed to the sign in screen.
Recovering your username
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To recover your username, select the radio button next to Recover my username, then select "Continue". An email containing your username will be sent to the email address you entered.
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Enter your username, and then select Continue to sign in to proceed to the sign in screen.
