Device authorization management
Device authorization requires any device with a Boards application, like Boards iOS, to be authorized the first time it is used. To authorize a device, you'll need to find the user's request, approve their device, and then provide the authorization PIN. This topic describes how you can manage which devices a user can use to access a site.
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Select Site Management on the main Navigation panel.
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Select Site.
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Select the Manage devices tab.
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To assist with searching a long list of users, you can sort the list by status or user.
Users with pending device authorization requests will show Requested as their status.
Note
A user will only show as Requested if they signed in from their device, received a device authorization alert, and selected Authorize. For more information, see Device Authorization and two-factor authentication: the end-user experience.
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To manage the user's request, select Approve.
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In the Authorize device window, review the request details, including the user's name, their Diligent device ID, and device description.
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To approve the device, select Approve. The user will need to enter a PIN on their device to complete their request.
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To view the Authorization PIN that the user needs to enter on their device, select the Expand icon. You will need to let the user know what their PIN is; send them their PIN via a secure channel like Diligent Messenger, or share their PIN via email.
Note
There's a 10-minute time limit after the PIN is generated for the user to enter it on their device. Otherwise, a new PIN will need to be generated.
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To generate a new PIN, select Regenerate PIN.
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After the user enters and submits the PIN successfully on their device, their status will be Authorized, and they can use that device to access any site.
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To suspend an authorized device, select Suspend. Suspending a device ensures that the user can no longer use that device to access any site, whether or not those sites have device authorization enabled.
Note
While suspending a device will prevent the user from accessing any site, only devices that have been authorized in the past can be suspended.
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In the Suspend authorized device window, select the Reason field to add the reason you're suspending the device, and then select Suspend.
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To reauthorize a suspended device, select Reinstate.
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Select Reinstate to finish reinstating the authorized device. The device will immediately function as normal for the user.
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To delete an authorized device, select Delete. Deleting a device prevents the user from using it to access any site.
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In the Delete device window, select the Reason field to add the reason you're deleting the device.
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Select Delete. The user's entry will no longer be visible on the list of users.
Note
When you delete a device, the user will need to submit a new device authorization request to access their sites with device authorization enabled.
