Removing users

System Admins can remove users, including themselves, from Diligent One.

How it works

If a user is removed from all instances in Launchpad, the user cannot use any installed copies of Analytics, nor access any Diligent One apps and customer services.

Information that is retained after removing a user

Diligent retains information about the user account (user name, email address, and password) and the user can be re-added to one or more instances at a later date.

Historical information that pertains to a user's activity in the system is also preserved. For example, in Projects, activity logs, field-level change history, and sign-offs are retained even after a user is removed.

Removing the last System Admin

If there is only one System Admin left, the System Admin cannot be removed. You must either assign another person as the System Admin, or contact Support to remove the System Admin.

Removing users or user access to Reports

The Reports app does not handle the removal of users automatically. Removing a user's access to Reports can also result in unintended consequences:

  • Any private content that the user created becomes inaccessible for everyone else.
    Note

    This can prevent other users from removing folders in Reports, as all content must be removed from a folder before you can delete the folder. To remove these folders, contact Support.

  • Users can still be assigned report broadcasts.
  • Users can still receive report broadcasts. The data that they see in the report depends on:
    • their access permissions in other Diligent One apps (see Access to HighBond data )
    • if they have been removed from Launchpad or have no access in other Diligent One apps (the report contains no data)

To completely remove a user from the Reports app, contact Support.

Navigate to the Manage users page

  1. Open Launchpad.
  2. If your company uses more than one instance in Launchpad, make sure the appropriate instance is active.
  3. Select Platform Settings > Users. This opens the Manage users page.

    If you do not see Users as an option, the account you used to sign in does not have Admin privileges.

Remove a single user

  1. Find a user:
    • Enter a name or email in the search box.
    • Use the filters to restrict the list of users to a subset.
    • Click on the Name, Status, or Previous sign in date columns to sort users.
  2. Click the trash bin .
  3. In the confirmation dialog box, click Remove.

    Result The user is removed. Any license assigned to the user's computers or devices is automatically released.

Remove multiple users

  1. Find users:
    • Enter a name or email in the search box.
    • Use the filters to restrict the list of users to a subset.
    • Click on the Name, Status, or Previous sign in date columns to sort users.
  2. Do one of the following:
    • Select the checkbox next to each user's name.
    • Select the checkbox next to the Name column to select all members on the page.
  3. Optional. If additional members that meet your search or filter criteria are found on other pages, click Select All # Users to include them in the bulk removal.
  4. Click the Update users drop down and select Delete users.

    ResultThe users are removed. Any license assigned to the users' computers or devices are automatically released.