User and company activity logging

Activity logging records all changes related to your instance of Diligent One and your users. Whenever someone makes changes, an entry is logged to preserve a complete history of your company's data.

How it works

What gets logged?

The following information is recorded in the activity log:

  • type of activity
  • user that performed the activity
  • date and time of the activity
  • details of the activity

Activity types

Activities are grouped into the following types:

Type

 Description
Activation

displays all activities related to activating and deactivating Analytics (a component in ACL for Windows) and Analytics Exchange

Group displays all changes made regarding groups, including creating, updating, disabling, enabling, and deleting groups
Launched Analytics  displays activities that show how frequently users are launching ACL for Windows (which includes Analytics, Analysis Apps, and Offline Projects) as well as the last time they used ACL for Windows
Organization displays all changes made to a specified instance of Diligent One, including updates to subscription plans, branding, and security settings
User displays all changes made to users, including role changes, password and profile updates, and user creations and deletions
User OAuth Sign In shows all users that have generated access tokens to grant access to an application
User Sign In displays all Launchpad sign ins by System Admins and Users

Detailed information on activities

View detailed information pertaining to all activities, grouped by type.

Activity

 Description

Activation creation

occurs when a System Admin or User activates either Analytics (a component in ACL for Windows) or Analytics Exchange online or offline

The user's computer name is sent from Analytics to Launchpad, which allows Launchpad to track when a user activates a device.

Activation deletion

occurs when a System Admin or User deactivates either Analytics (a component in ACL for Windows) or Analytics Exchange online or offline

The user's computer name is sent from Analytics to Launchpad, which allows Launchpad to track when a user deactivates a device.

Activation update

occurs when a System Admin or User updates Analytics (a component in ACL for Windows) to a new version

The user's computer name is sent from Analytics to Launchpad, which allows Launchpad to track when a user updates the activation of a device.

User activation

occurs when a System Admin or User joins Launchpad for the first time by:

  • being invited by a System Admin
  • signing up via SSO (Single Sign-On)
    Note

    In order to access Diligent One, all users must submit their profile form and accept the Terms of Use agreement.

Activity

 Description

Group creation

occurs when a System Admin creates a group
Group update

occurs when a System Admin or a Group Owner updates the name or purpose of a group, or membership within a group
Group disablement occurs when a System Admin disables a group to prevent group members from accessing resources
Group enablement occurs when a System Admin enables a group to reinstate member access to resources
Group deletion occurs when a System Admin deletes a group

Activity

 Description

Launched Analytics

occurs when a System Admin or User launches ACL for Windows at least once per day

Multiple launches per day are only logged in the Activity Log once. The start of the day is determined by the company's time zone (UTC).

Note

Double logged entries for Launched Analytics may occur if: 

  • A user launches ACL for Windows and updates to a new version of Analytics
  • A user launches a unicode version of Analytics, uninstalls ACL for Windows, and installs a non-unicode version of Analytics (or launches a non-unicode version, uninstalls ACL for Windows, and installs a unicode version).

The instance ID, user's IP address, and activation token is sent from Analytics to Launchpad, allowing Launchpad to track when a user launches ACL for Windows on their device.

System Admins can use this information to determine how frequently users are accessing ACL for Windows, as well as the last time they used ACL for Windows. This information enables further visibility into usage patterns, and allows System Admins to:

  • manage their subscriptions more effectively
  • determine if actual ACL for Windows usage is in line with their expectations
Note

Analytics versions prior to 11.4 display as Analytics Desktop (version number) under the Target column in the Activity Log. This only applies to Activity Log records from November 19, 2015 onward.

Activity

 Description

Bulk Add User create

occurs when a System Admin bulk adds new users to Launchpad

Bulk Add User process

occurs when a System Admin processes the Excel template used to bulk add users to Launchpad

Org subscription creation

occurs when a subscription plan is first assigned by a Support team member

Org subscription update

occurs when the expiry date of the account or changes to the subscription have been made

Organization creation

occurs when a Diligent One instance is first created in Launchpad by a Support team member

Organization branding update

occurs when a System Admin updates any of the fields under the Branding section on the Update Organization page in Launchpad

Organization security update

occurs when a System Admin updates any of the fields under the Security Settings section on the Update Organization page in Launchpad

Organization settings update

occurs when a System Admin updates the Name, Subdomain, or Locale fields on the Update Organization page in Launchpad

Org SSO settings update

occurs when a System Admin makes any changes to SSO settings. This activity type does not include enabling or disabling SSO settings

Org SSO toggle

occurs when a System Admin enables or disables SSO settings

Activity

 Description

Account user creation

occurs when a System Admin adds an existing System Admin or User in Launchpad

Account user deletion

occurs when a System Admin removes a System Admin or User in Launchpad

Account users preference state

occurs when a System Admin or User updates their E-mail preferences on the User Settings page in Launchpad

Account user Reports role update

occurs when a System Admin's or User's role in Reports has been changed

Account user role update

occurs when a System Admin's role in Launchpad has been changed

Account user subscription update

occurs when a System Admin's or User's subscription in Launchpad has been changed

User role update

occurs when a User's role in Launchpad has been changed

User creation

occurs when a System Admin adds a User in Launchpad

User password update

occurs when a User changes their password through the Change My Password page while logged in

Failed password changes are not logged.

User password reset

occurs when a User that has not logged in to Launchpad resets their password via email link

Password reset requests that are not finished are not logged.

User profile update

occurs when a User has modified any of the fields within their user profile

User E-mail update

occurs when a System Admin or User has their E-mail address updated by a Support team member

Activity

 Description

User OAuth sign in

occurs when a user generates an access token to grant access to an application, such as Analytics

Activity

 Description

User sign in

occurs when a System Admin or User signs in to Launchpad

Note

In the detailed view for the activity, you can view details such as the date and IP address of this user's last two sign-ins:

  • Last sign in date: the last time the user signed in
  • Previous sign in date: the second last time (penultimate) the user signed in
  • Last sign in IP address: the user's IP address, the last time they signed in
  • Previous sign IP address: the user's IP address, the second last time (penultimate) they signed in

Example

Updating a user profile

You recently added a new team member, and requested that they update their user profile.

When you review the activity log, you see the following entry:

Activity Type Target Changed By Changed On
User profile update John Smith (john_smith@example.com) John Smith 08/27/2018

Permissions

Only System Admins can track changes and export activity logs.

View the activity log

Open the activity log

  1. Open Launchpad.
  2. If your company uses more than one organization in Launchpad, make sure the appropriate organization is active, or select the appropriate organization from the dropdown list.
  3. Select Platform Settings > Activity Logs.

    Result The Activity Logs page opens. If you do not see Activity Logs as an option, the account you used to sign in does not have Admin privileges.

Filter users and activity types

Use any of the filter options to limit the activities shown in the summary table, and click Search:

Note

You can combine any filter selections together to refine the list of activities displayed in the table. To clear all filters that you apply, click Clear all filters .

Filter Description Example
Search Includes all activities associated with the user name or email specified. John Doe
Activity Type

Includes all activities for the selected activity type. You can select one activity type to show.

 Activation
Date range

Specifies the date range to show activity for. Activities that occurred between the start and end date are shown.

Use the arrows to scroll through periods of time. You can specify weekly, monthly, or custom date ranges.

Note

You can retrieve activity log information as far back as October 22, 2015.

 Last 30 days

View details for a specific activity

To view detailed information for an activity, select an entry.

Result The detail view for the activity or user opens and displays full contextual information. To return to the list of activities, click Back to Activities.

Export activity logs to MS Excel

  1. Open the activity log and use any of the filter options to limit the activities shown in the summary table.
    Note

    You can only export activity log information within a maximum 100 day range. The maximum export is 100,000 activities.

  2. Click Download.
  3. Click Download in the popup modal.

    Result The file saves as OrganizationName_Activity_Logs.xlsx. Any applied filters are retained in the Excel file.