Configuring record priorities

Priorities identify the relative importance of records as they progress through remediation. You can configure the names and orders of priorities to suit your remediation process, and the priorities are used in all Collections.

Default priorities

You start with a set of default priorities that can be re-ordered or renamed:

• Low
• Medium
• High
• Critical

Add a priority

1. Open the Results app.
2. From the navigation side panel on the home page, click Settings.
3. Click Priorities and then click New.
4. Enter a new priority name and then click Save.

   The new priority is added and displays at the bottom of the list.

Reorder a priority

1. Open the Results app.
2. From the navigation side panel on the home page, click Settings.
3. Click Priorities. click the priority you want to reorder and drag it to the position you want.

Rename a priority

1. Open the Results app.
2. From the navigation side panel on the home page, click Settings.
3. Click Priorities and double-click the priority you want to rename.
4. Enter a new priority name and then click Save.

   Any existing records assigned the priority are renamed, however entries in the Audit Trail are not updated. The updated date for the column in the table does not change when a priority is renamed.

Delete a priority

1. Open the Results app.
2. From the navigation side panel on the home page, click Settings.
3. Click Priorities and click the Delete icon for the priority you want to delete.
4. In the confirmation dialog, click Delete.

   Any existing records assigned the priority retain the deleted priority until the record is processed, however users can no longer assign the deleted priority to records. Likewise, triggers and metrics using the priority continue to use it, but you cannot configure new items using the deleted priority.

   You can restore a deleted priority by adding a new priority with the same name, or by changing the name of an existing priority to the deleted name.