Deactivate and reactivate a user

As organization administrator you can deactivate a registered user's account from the Users tab in your administration view. They can be reactivated in the future if the reason for their deactivation changes. The data in a deactivated user’s room will not be deleted, and they will still utilize a license.

Note

To completely remove a user from the organization they must be deactivated and then deleted or blocked. For more information, see Block or delete a user.

Deactivate a user

  1. In the Users tab select the user's more options icon .

  2. Select Deactivate from the menu.

  3. Select OK in the Deactivate user dialog.

    The user's status will change from Registered to Deactivated.

Reactivate a user

A user may be reactivated and their data room restored so long as they have not been deleted.

  1. In the Users tab select the user's more options icon .

  2. Select Activate from the menu.

    The user's status will change from Deactivated to Registered.