The third-party Media Monitoring (MM) AI summarization tool streamlines your review process by summarizing the most relevant search results. This tool:

  • Summarizes articles that are part of search results.

  • Checks the validity of the links included in search results.

AI-generated summaries are not stored.

To use this feature, reach out to your Customer Support Manager (CSM) who can help you enable it.

  1. In the Third-Party Manager dashboard, select Settings, and then select the AI Services tab.

  2. In the AI Services tab, select Enable next to AI Media MonitorClosed Article Summarization.

    Note

    If you're logging in for the first time after your CSM has enabled the AI Media Monitor Article Summarization feature, a dialog displays an announcement about the new feature. Select Open AI settings on the dialog, and then go to step 3.

  3. In the dialog, read through the AI services terms and conditions, select the checkbox to agree to them, and then select Submit.

    The AI feature is now enabled.

To use this feature, perform the following steps:

  1. In the Third-Party Manager dashboard, select Third Party Management.

  2. Select List, and then select a third-party profile.

  3. Select the Due Diligence tab, and then select the Review 3P Monitor tab.

  4. In the 3P Monitor dialog, select a name in the Subjects with hits table. You can then review the results for the selected search in the Screening results table.

  5. Select the AI Summary button for the search result for which you want to view the summary.
    The Article summary dialog displays a 200-250 word summary of the article found in that hit for the search.

  6. Select Close.
    To adjudicate the results, see Reviewing, adjudicating, and remediating GDC and media hits.

    Note

    If an AI summary of the search result is not available, the Article summary dialog displays a service error. For assistance, you can contact your CSM or contact us at support_3pm@diligent.com.

The Link StatusClosed column in the media monitoring list indicates the validity of a URL associated with the original article. Powered by Third-Party Manager's proprietary validation method, this fieldClosed helps reduce effort and enhances adjudication efficiency. The values for Link Status are as follows.

  • Invalid Occasionally, you might encounter a few URLs that are marked Invalid that may actually be valid. However, the AI summary button remains available, and it is advisable to generate a summary on invalid links or consume the original article itself. A link can be invalid if it:

    • Is broken or expired.

    • Has failed to load.

    • Has timed out because the website is not resolved as the browser expected.

    • Has timed out because the website does not exist.

  • Valid Links to articles that are working as expected and can be adjudicated appropriately. These include premium articles that may require a subscription or log-in credentials to access content. On rare occasions, a URL identified as valid at the time of validation may become invalid at the time of adjudication because the publisher deleted, archived, or re-mapped the content.

  • Validation in progress Links to articles that are currently being validated. They will be marked Valid or Invalid, depending on the validation process outcome. It takes two to four days on average for URLs in hits to be validated, as the validation method processes more than 100,000 hits per customer each day for multiple customers.

  • Inconclusive Links to articles the validation method can't define as valid or invalid. Links can have an inconclusive status caused by issues with the cloud service provider hosting the web page, security measures, or host-applied rate limitations that prevent the validation method from determining a conclusive decision or outcome.

There are no changes to the process you follow in Third-Party Manager to adjudicate or remediate.

The error messages that may appear are as follows:

  • Service error: AI service wasn't able to summarize the article - This occurs due to internal errors or web content limitations. You can still access the original article. This error typically happens if the LLM service fails due to a service provider issue or when summarization is attempted on a link marked as invalid.

  • Service error: AI service timed out – This happens when the article content is too long (20,000 words or more) or when the LLM is unable to summarize the article before its resource availability time expires. You can retry summarization by selecting the AI Summary button again. If the issue persists, open and review the original article. For ongoing issues, contact your CSM or reach out to us at support_3pm@diligent.com.

We are currently working on an enhancement to better meet your needs and improve the overall performance of this feature. We'll notify you when it's available. If you have specific questions about the feature, reach out to your CSM or support_3pm@diligent.com.

Currently, this feature supports summaries only in English and automatically translates any non-English articles to English.