Using media monitoring AI article summarization

The media monitoring article summarization tool is available only for Plus Package 3PM customers.

The third-party media monitoring AI summarization tool reduces the amount of time you have to spend reviewing results and summarizes the information most relevant to your search. This tool:

• Summarizes articles that are part of search results.

• Indicates whether links from search results are working.

AI-generated summaries are not stored.

FAQ

What are the AI-enhanced features in 3PM?

Two AI-enhanced features available in 3PM leverage AI to enhance user experience, increase efficiency, save time, and reduce overhead. These features use GenAI and ML to analyze data, summarize content, automate processes, and enhance discovery through customised recommendations. The features are:

• AI Media Monitor The Media Monitor screens for adverse news relevant to compliance concerns. Summarization A GenAI-powered solution that provides concrete and concise summaries of articles, enabling you to expedite your due diligence process.

• AI Assistant A conversational assistant that captures key information surrounding third-party profiles for users.

Who can use the media monitor summarization tool in 3PM?

The media monitoring article summarization tool is available only for Plus Package 3PM customers. Contact your Customer Support Manager (CSM) to enable the feature for you.

What languages does the media monitor summarization feature support?

Currently, the feature only supports English for the summary and translates any non-English articles automatically to English.

How do I enable the feature for my account in 3PM?

Under Settings, select the AI Services tab. An option to enable AI-driven feature displays. You will see an option to enable AI-driven Media Monitor Summarization. Once you select Enable there and accept the terms and conditions, you should be able to see the AI summary button against media monitoring hits in the Third Party Monitoring > Review section for any given third party who has subjects with hits.

Can I opt out of AI-driven features?

Yes. The AI-driven features are opt-in, so you can decide when you want to turn the AI features on or off. You can disable the AI feature from your Settings > AI Services menu. Once disabled, you can enable it again if necessary from the same place.

What kind of training or support is available for using the AI-driven features?

You can find more information about each AI-driven feature in its Learn More section. Our support and customer success teams are available to assist with any questions or concerns.

Can I provide feedback on the AI-driven features?

Absolutely! We welcome feedback from our users. You can submit your feedback through your Customer Support Manager (CSM).

What does the Link Status field mean in third-party media monitoring?

Link Status Third-party Status used for searching, for example, Active or Inactive. Approval Status is a subset of the Status. See Approval Status. Case Status used for searching, for example, Only Open Cases or Only Closed Cases. is a field A field is a way to input information, often a question. added as a column to the media monitoring list to help indicate the validity of a URL belonging to the original article, powered by Third-Party Manager's proprietary validation method. The Link Status field reduces effort and increases adjudication efficiency. The values for Link Status are as follows.

• Invalid Occasionally, you might encounter a few URLs that are marked Invalid that may actually be valid. However, the AI summary button remains available, and it is advisable to generate a summary on invalid links or consume the original article itself. A link can be invalid if it:

  • Is broken or expired.

  • Has failed to load.

  • Has timed out because the website is not resolved as the browser expected.

  • Has timed out because the website does not exist.

• Valid Links to articles that are working as expected and can be adjudicated appropriately. These include premium articles that may require a subscription or log-in credentials to access content. On rare occasions, a URL identified as valid at the time of validation may become invalid at the time of adjudication because the publisher deleted, archived, or re-mapped the content.

• Validation in progress Links to articles that are currently being validated. They will be marked Valid or Invalid, depending on the validation process outcome. It takes two to four days on average for URLs in hits to be validated, as the validation method processes more than 100,000 hits per customer each day for multiple customers.

Are there any major changes to the usual adjudication and remediation processes?

No. There are no changes to the process you follow in Third-Party Manager to adjudicate or remediate.

What error messages will I see in the media monitoring article summarization feature?

You may encounter two error messages:

• Service error: AI service wasn't able to summarise the article because of internal errors or web content limitations. Please consume the original article.
  This error typically appears either when the LLM service fails due to service provider fault, or when you initiate summarization for a link that is marked invalid.

• Service error: AI service timed out. Please consume the original article.
  This error typically occurs when the content of the article is too long (20,000 words or more) or when the LLM is unable to successfully summarize the article before exhausting its resource availability time.
  Retry the summarization by selecting the AI Summary button again. If it continues to fail, open and consume the original article. If you encounter further issues, contact your CSM or contact us at Support_3PM@Diligent.com.

Why can’t I see the refinement search within third-party media monitoring results?

We’re working on an enhancement to suit users' critical needs and improve overall performance of this feature. We’ll be sure to let you know once it becomes available. If you have specific questions about the feature, reach out to your CSM or Support_3PM@Diligent.com.

Use AI media monitoring summarization

To use AI media monitoring article summarization, contact your Customer Success Manager (CSM) to help you enable the feature.

1. From the Third-Party Manager dashboard, select Third Party Management.

2. Select List, and then select a third-party profile.

3. Select the Due Diligence tab, and then select the Review 3P Monitor tab.

4. In the 3P Monitor dialog, select a name in the Subjects with hits table. You can then review the results for the selected search in the Screening results table.

5. Select the AI Summary button to the right of the search result set for which you want to see a summary. The Article summary dialog displays a summary of the results for the search.

   Note

   If an AI summary of the search results is not available, the Article summary dialog displays a service error. Call the support team for assistance

6. Select Close. If desired, you can adjudicate the results. See Reviewing, adjudicating, and remediating GDC and media hits.